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FAQ


Online Security

Q: Is ordering online secure?

A: Yes. We take the utmost care with the information that you provide us when placing an order on our website.  The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it. All of the information you provide during the ordering process is restricted to our sales manager.

 

Your Orders

Q: What currency will I be charged in?

A: All orders on Make Them Roar are charged in Great British Pounds (GBP = £)

 

Q: How can I contact you?

A: Email us at hello [at] makethemroar.com if you have any urgent queries on your order.

 

Q: Can I return my item?

A: Each of the brands we sell on Make Them Roar has their own returns policy which can be via their respective websites. Most items can be returned when the following conditions apply:

  • You must notify Make Them Roar immediately or within 14 days after receiving your item if you want to return it
  • You must return the item directly to the respective manufacturer within 14 days
  • The item must be in perfect condition, or in the same condition it has been delivered to you
  • You are responsible for postage and shipping if the product is returned unless the item is faulty
  • Please see our terms & conditions here.

 

Q: How can I cancel my order?

A: You will be able to make payment or cancel your order in your shopping cart.

 

Q: How will I know that you have received my order?

A: After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via e-mail that we have received your order. Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.

 

Payments

Q: What are the payment methods available?

A: We accept Credit/Debit cards and Paypal payments.

 

Q: How do I make payments using PayPal?

A: PayPal is an easy way to make payments online. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful PayPal payment, you will receive notification of your payment automatically for your order.

 

Q: Can I pay using PayPal without a PayPal account?

A: Yes. It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you do not need one, although we strongly recommend you sign up to enjoy the added ease of use. Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal. By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed. For more details, click here to see how Paypal works for you.

 

Delivery

Q: What are your postage and packaging rates?

A: Our shipping rates are calculated depending on your destination. Most orders are shipped directly from our manufacturers, which means that not all items are shipped from the UK and different postal services are used to fulfil your order. All costs are calculated during the checkout process and visible in your shopping cart.

 

Q: When will my items arrive

A: Products in the Make Them Roar Online Store are shipped directly from the manufacturer. This means that items are located in different places around the world. Some items will be made specifically to your order. Delivery times therefore vary and we will keep you informed about the status of your order. If you have any questions regarding your order, please email hello [at] makethemroar.com

 

Q: Will my items arrive together?

A: Items ordered are delivered directly to you from the manufacturer, although items ordered together may not be delivered together. Once we have received your order, we will liaise with the manufacturer to ensure that items will be packaged together. If cost savings occur, we will issue you with a respective refund.

 

Q: Do you ship internationally?

A: Yes, we offer international shipping for most items. Please email us at hello [at] makethemroar.com if you would like to purchase an item for which we have not specified shipping for your country. We will respond with a quote for shipping.

Sizing

Q: What size should I order for my dog or cat?

A: We show sizing in centimetres (cm). If you have questions, please email us at hello [at] makethemroar.com.

 

 

 

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